Our Performance and Quality Standards

St Helens Rota is committed to providing high quality services that make a difference to patient’s lives. As part of our contracts and Service Level Agreements we work hard to achieve targets that give both our commissioners and the public assurances that we perform efficiently.CQC effectiveness

St Helens Rota is proud to announce the results of our recent Care Quality Commission (CQC) Inspection. St Helens Rota has received “Outstanding” mark for Clinical Effectiveness in the report published 18 June 2015. The report also highlighted that St Helens Rota provide “responsive and flexible services”.  Excerpts from the report include:

“Staff treated patients with ‘understanding and kindness'”

“Staff were confident when dealing with patients who required support quickly”

“Patient safety was a priority to all staff”

“The clinical director and operations director provided visible leadership to staff”

Some comments from patient feedback included, “invaluable”, “outstanding”, “excellent” & “unbeatable”.

Overall ratings from the report are as follows:

Are services safe? Good

Are services effective? *Outstanding*

Are services caring? Good

Are services responsive to people’s needs? Good

Are services well-led? Good

Further key findings from the inspection include the following.

  • “The service provided was highly valued by patients who used it. We received 97 CQC comment cards, where patients had expressed their views. All comments were positive and described how patients had been seen and treated by caring, compassionate and helpful staff.”
  • “We saw areas of outstanding practice including: Responsive and flexible services which included children’s clinics which delivered a 20% reduction in numbers of children from the St Helens area, attending A&E”.
  • “A pilot scheme with the North West Ambulance service, where GPs from the Acute Visiting Service provided by the clinic, worked with paramedics to stabilise and treat older patients at home, reducing the need to transport and admit older patients to hospital. Figures showed that 91% of ambulance call outs to older patients were turned around in this way, meaning patients’ were safely treated at home.”

A full copy of the report can be found on the CQC website – click here to access it.